Shipping Policy

Thank you for shopping with Allanaturalla. Every order is carefully packed by hand, and we truly appreciate your support of our small Australian business.

Processing Time

As many of our products are handmade, please allow 2–5 business days for your order to be prepared and packed before dispatch. During busy periods, product launches or holiday seasons, processing times may be slightly longer.

If there are any unexpected delays, we will contact you as soon as possible.

Shipping Within Australia

We currently ship Australia-wide using reputable postal and courier services.

Shipping costs are calculated at checkout based on the size, weight and destination of your order.

Once your order has been dispatched, you will receive a confirmation email with tracking details (where available).

Delivery Timeframes

Delivery times are estimated by the shipping carrier and are outside of our control.

While we do our best to dispatch orders promptly, Allanaturalla cannot guarantee delivery dates and is not responsible for delays caused by Australia Post, courier companies, weather events, public holidays or other circumstances beyond our control.

Incorrect Shipping Information

Please ensure your shipping address is correct before completing your order.

If an incorrect address is provided and your parcel is returned to us, additional postage costs may apply to resend your order.

Unfortunately, we cannot be responsible for parcels delivered to an incorrect address supplied by the customer.

Lost or Delayed Parcels

If your parcel appears to be delayed or has not arrived within a reasonable timeframe, please contact us.

We will gladly assist by investigating the shipment with the postal carrier; however, once an order has been handed to the shipping provider, delivery is managed by them.

Damaged Parcels

If your parcel arrives damaged, please contact us within 7 days of delivery.

To help us resolve the issue quickly, please provide:

• Your order number.
• Photographs of the damaged parcel.
• Photographs of the damaged product(s).

We will work with you to find an appropriate solution.

Authority to Leave

If you choose to give the delivery carrier authority to leave your parcel unattended, Allanaturalla cannot accept responsibility for loss, theft or damage after the parcel has been delivered.

International Shipping

At this time, Allanaturalla ships within Australia only.

If international shipping becomes available in the future, this policy will be updated.

Questions?

If you have any questions about shipping or your order, please contact us. We're always happy to help and will do our best to ensure your Allanaturalla experience is a positive one.