Refund policy

Refund & Returns Policy

At Allanaturalla, every product is lovingly handmade with care using quality ingredients. We want you to enjoy your purchase, and we stand behind the products we create.

Your Consumer Rights

Nothing in this policy limits your rights under the Australian Consumer Law. If your product is faulty, damaged, or not as described, please contact us and we'll work with you to provide an appropriate remedy in accordance with your consumer rights.

Change of Mind

As our products are handmade and many are personal care or fragrance items, we are unable to offer refunds or exchanges for change of mind. This includes if:

  • You simply change your mind.
  • You ordered the wrong product.
  • You ordered the wrong fragrance.
  • You decide you no longer want the item.
  • The fragrance isn't what you expected or isn't to your personal taste.

We encourage you to read our product descriptions carefully before purchasing. If you are unsure about a fragrance, please contact us before placing your order—we're always happy to help.

Damaged, Faulty or Incorrect Orders

If your order arrives damaged, faulty, or you receive the wrong item, please contact us within 7 days of receiving your order.

Please include:

  • Your order number.
  • A brief description of the issue.
  • Clear photographs of the product and any packaging damage.

Once we have assessed the issue, we will work with you to provide a suitable resolution, which may include a replacement, refund or other remedy where appropriate.

Allergies & Skin Sensitivities

Our products contain fragrance oils, essential oils and other cosmetic ingredients that may not be suitable for everyone.

Please read the ingredient information provided before purchasing and perform a patch test before first use.

As individual skin types and sensitivities vary, we cannot offer refunds for allergic reactions or sensitivities where the product is not faulty.

Product Care

To ensure the best performance, please follow the care instructions provided with your purchase.

We cannot accept responsibility for products that have been damaged due to misuse, improper storage, accidental damage, or normal wear after delivery.

Need Assistance?

If you have any questions or concerns about your order, please don't hesitate to contact us. We genuinely value our customers and will always do our best to resolve any issues fairly and promptly.

Thank you for supporting our small Australian handmade business.